IATA FOUNDATION
TRAVEL & TOURISM

Why Foundation in Travel & Tourism?

Provide excellent customer service and build customer loyalty with IATA Foundation in Travel & Tourism course.

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.

What’s like being a Travel Agent?

The IATA Foundation in Travel & Tourism Diploma

The training course includes modules which will enable the trainee to gain a solid background and give him or her all keys to fully understand all aspects of the position. It also includes an on-job training so the trainee can actually do and understand what he or she will be doing once in a company and be trained accordingly.

FOUNDATION IN TRAVEL & TOURISM DIPLOMA COURSE CONTENT

• Travel and tourism
• Geography
• Travel requirements
• Road transport: rail
• Road transport: cars and campers
• Hotels
• Sea transport: ferries and cruises
• Packaged tours
• Air transport
• Customer service
• Technology
• AMADEUS

Additional courses
• Dangerous Goods: DGR cat. 9
• Aviation safety & security
• Grooming

On-the-job training
• In a travel agent company or an airline GSA
• Familiarisation with travel agent duties
• Full use of Amadeus software from creating a PNR to ticket sales

Further training
• Graduates of this course can apply for the Havard ManageMentor(HMM) distance learning program at a special graduate price.
• This course can be taken as part of the Leadership & Management Training Program Diploma.

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YOUR PROFILE

• HSC/BAC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

IATA
TRAVEL & TOURISM CONSULTANT

Why TRAVEL & TOURISM CONSULTANT?

The Travel & Tourism Consultant identifies & provides advice on popular destination countries.

The Travel & Tourism Consultant should be able to advise on the different modes of transportation, accommodation & tour products. Prospecting new & existing customers and counter sales objections is also part of his/her responsibility. Lastly, the Travel & Tourism Consultant should be able to construct complex itineraries and manage changes to ticketed journeys

To become a Travel & Tourism Consultant

The Course Travel & Tourism Consultant will teach you popular tourism destinations & improve your sales skills to successfully advise your clients on the best travel options. You will learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Finally you will improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

TRAVEL & TOURISM CONSULTANT COURSE CONTENT

• Destination Geography
• Land transport – rail
• Land transport – bus and coach
• Accommodation other than hotels
• Water transport – cruises
• Tour production, group and luxury travel
• Laws and regulations
• Selling skills
• Advanced journey pricing and ticketing

Additional courses
• Dangerous Goods: DGR cat. 9
• Aviation safety & security
• Grooming

On-the-job training
• In a travel agent company or an airline GSA
• Familiarisation with travel agent duties
• Full use of Amadeus software from creating a PNR to ticket sales

Further training
• Graduates of this course can apply for the Havard ManageMentor(HMM) distance learning program at a special graduate price.
• This course can be taken as part of the Leadership & Management Training Program Diploma.

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PREREQUISITE

• Diploma Foundation in Travel & Tourism

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

AIR CARGO TRAINING PROGRAMME

Why AIR CARGO TRAINING PROGRAMME?

Upon completing this course, you will have the skills to guide clients on the IATA rules and procedures for air freight shipments.

You should be able to arrange air cargo shipments in accordance with IATA rules and procedures & by applying the published rates & charges. You shall prepare shipments ready for carriage and complete Air WayBill accurately.
This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

The Air cargo training programme objectives

• Identify air cargo industry terms and expressions
• Understand specific country and carrier regulations and the use of IATA’s TACT manual
• Accept cargo consignment and utilize the procedures involved in handling special cargo
• Gain knowledge of the condition of carriage
• Complete an air waybill to IATA Standards, understand IATA Geography, TACT, OAG and other manuals
• Apply basic rating principals
• Deliver consistent quality of service to customers.

AIR CARGO TRAINING PROGRAMME COURSE CONTENT

• Overview of air cargo industry regulations
• Identify air cargo terms and Expressions
• World geography and calculation of transportation times
• Aircraft structure, layout, limitation, and Unit Load Device
• Procedures
• Understand how to use industry manuals to check routings
• Special load overview
• Cargo documentation
• Basic rating
• Carrier’s liability and valuation and variations
• Customer service skills.

Additional courses
• Dangerous Goods: DGR cat. 8
• Aviation safety & security
• Customer service.
• Grooming

On-the-job training
• Discover the different areas of airport businesses
• Work with airport staff on their daily tasks
• Familiarisations

Further training
• Graduates of this course can apply for the Havard ManageMentor(HMM) distance learning program at a special graduate price.
• This course can be taken as part of the Leadership & Management Training Program Diploma.

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

CARGO ADVANCED RATING & MARKETING

Upon completing this course, you will have the skills to apply advanced construction and combination principles for unpublished rates.

You shall be able to calculate rates and charges for mixed consignments, Unit Load Devices (ULDs) and complete Air WayBill. You can describe and use pricing strategies. Finally, you can determine an advertising budget and plan, selecting advertising media channels.

This course provides knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

The Cargo Advanced Rating & Marketing objectives

• Apply advanced construction and combination principles for unpublished rates
• Calculate rates and charges for mixed consignments, Unit Load Devices (ULDs) and complete air waybill
• Describe and use pricing strategies
• Determine an advertising budget and plan, selecting advertising media channels

CARGO ADVANCED RATING & MARKETING COURSE CONTENT

• Review of Basic Cargo Rating Principles
• Currency Regulations
• Construction rates (Add-on Amounts)
• Combination of Rates and Charges
• Mixed Consignments
• Unit Load Devices
• Trade and Trade Patterns
• Pricing
• Total Distribution Cost
• Advertising
• The Marketing Plan
• Target Groups
• Door-to-Door Service

Additional courses
• Dangerous Goods: DGR cat. 3
• Aviation safety & security
• Customer service
• Grooming

On-the-job training
• Discover the different areas of airport businesses
• Work with airport staff on their daily tasks
• Familiarisations.

Further training
• Graduates of this course can apply for the Havard ManageMentor(HMM) distance learning program at a special graduate price.
• This course can be taken as part of the Leadership & Management Training Program Diploma.

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PREREQUISITE

• IATA Cargo Introductory Course

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

AIRPORT RAMP SERVICES TRAINING

Why AIRPORT RAMP SERVICES TRAINING?

Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule.

This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

The Airport Ramp Services objectives

• The ground operations working environment
• Standard ramp operations terminology
• The departments of an airport and how they work together
• Basic safety and security for efficient operations
• Procedures for key aircraft ground servicing tasks
• IATA Airport Handling Manual and IATA Ground Operations Manual standards.

AIRPORT RAMP SERVICES TRAINING COURSE CONTENT

• Introduction to Airport Ramp Services
• How an airport works
• Aircraft ground handling
• Aircraft loading and unloading
• Wide-bodied, containerized aircraft and dangerous goods
• Catering
• Other ground handling services
• Airside safety
• Future in the industry

Additional courses
• Dangerous Goods: DGR cat. 8
• Aviation safety & security
• Grooming
• Customer Service

On-job training
• Airside layout & familiarization
• Aircraft approach
• Loading / unloading aircraft
• Luggage area (arrival & departure)
• Assist aircraft services

Further training
• Graduates of this course can apply for the Havard ManageMentor(HMM) distance learning program at a special graduate price.
• This course can be taken as part of the Leadership & Management Training Program Diploma.

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

AIRPORT OPERATIONS TRAINING

Why AIRPORT OPERATIONS TRAINING?

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed.

This course offers an knowledge to manage key airport operations. Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of airport operations.

The Airport Operations Training objectives

• Use proven techniques to improve your operational practices, solve problems, and optimize benefits
• Combine modern business practices with operations to meet international standards
• Identify areas for improvement in your operations and facilitation processes
• Apply performance measurement techniques to support key operational project need.

AIRPORT OPERATIONS TRAINING COURSE CONTENT

• Understanding the airport
• The airport as an operational system
• Security
• Support services
• Airport issues and challenges
• The future of airports

Additional courses
• Dangerous Goods: DGR cat. 9
• Aviation safety & security
• Customer service
• Grooming

On-the-job training
• Discover the different areas of airport businesses
• Work with airport staff on their daily tasks
• Familiarisations

Further training
• Graduates of this course can apply for the Havard ManageMentor(HMM) distance learning program at a special graduate price.
• This course can be taken as part of the Leadership & Management Training Program Diploma.

formation-hotesse-de-l-air

YOUR PROFILE

• SC
• Fluent in English & French

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

HARVARD MANAGEMENTOR (HMM) TRAINING WITH IATA

UPGRADE YOUR LEADERSHIP AND MANAGEMENT SKILLS WITH THIS FLEXIBLE PROGRAM

Enhance your critical business knowledge and skills through this highly-acclaimed training program that combines one IATA course with 10 Harvard ManageMentor (HMM) modules.

IATA and Harvard Business Publishing have partnered to offer a comprehensive training program for aviation and travel industry professionals. IATA courses are combined with HMM eLearning modules to address the full spectrum of today’s business challenges.

ABOUT HARVARD MANAGEMENTOR

Harvard ManageMentor is the premier on-demand learning and performance support resource for leadership and management skills development. Fueled by the latest in thinking and proven practices from Harvard Business Publishing’s world-class experts, this training program delivers critical leadership and management skills when you need them most.

LEADERSHIP AND MANAGEMENT TRAINING PROGRAM

Complete 1 eligible IATA course and 10 HMM modules of your choice to receive a Leadership
& Management Diploma in the following specialty areas :

• Leadership & Management Training Program with specialty in Aviation
• Leadership & Management Training Program with specialty in Travel and Tourism
• Leadership & Management Training Program with specialty in Cargo

You will have access to the full HMM training content and may choose to complete as many additional modules you need to enhance your knowledge and skills.

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YOUR PROFILE

• Anyone wishing to pursue a management career in the air transport or travel and tourism industry
• Anyone wishing to upgrade their leadership and management skills

YOUR QUALITIES

• You are customer oriented
• You are methodical & organized
• You are motivated

WHY G2ACAMAS

• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training

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