ALTÉA DCS – CHECK-IN SYSTEM
Altéa Departure Control system is an innovative, new generation customer centric airport customer management system.
Altéa Departure Control – Customer has been designed to automate as much as possible all airport processes – from check-in to disruption. It enables you to support 100% self service check-in as well as offering preferred service to your most valuable customers.
Many airlines are implementing Altéa DCS (CM) system; testing of this application has got business-critical importance.
ALTÉA DCS – CHECK-IN SYSTEM OBJECTIFS
Access and navigate the customer
• Management using appropriate applications
• Use keyboard shortcuts and menus to navigate between applications
• Manage system functions: check-in, boarding
• Deal with irregularities related to operations: rerouting, transfer
• Receive and process information via Messenger
• Identify issues related to devices
• Using the Online Help.
ALTÉA DCS – CHECK-IN SYSTEM COURSE CONTENT
• Introduction
• Altéa DCS CM System Architecture / Navigation
• Customer Management GUIDE – Sign in / off
• Work with Messenger
• Timatic
• Linking / delinking
• Customer View
• Select Carrier
• Navigation Application
• Solving the Customer’s Problems
• Set comment / information/ add services
• Coupon status / Reservation/ View customer/ Create Record / Record Staff
• Printing: BPass, btag
• On classification and declassification
• Boarding: opening, closing and management
• Acceptance of passengers: open and closed
• Passenger ineligible status when boarding
• Printing lists of flight
• Onload list and Standby List
• Irregularities
• Rerouting.
YOUR PROFILE
• SC and above.
• Check-in Agent Certificate.
YOUR QUALITIES
• You are customer oriented
• You are methodical & organized
• You are motivated
WHY G2ACAMAS
• One to one monitoring
• Airport professionals as trainers
• Fully comprehensive program
• On-the-job training
